Last updated: November 2026
This policy explains how Damp and Mould Liverpool (“we”, “us”) collects and uses personal information when you visit dampandmouldrepairliverpool.co.uk, call us, email us or use our enquiry form. We are the controller of that information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy, email [email protected].
What information do we collect?
When you fill in our form, email or call us, we may collect:
- your name, phone number and email address;
- the address or area of the property, and whether it is owned or rented;
- the name and contact details of a landlord, letting agent or housing provider, if you give them to us;
- details of the problem, such as which rooms are affected and how long it has been going on;
- photos of affected areas, and readings and notes taken during a visit;
- whether anyone in the home is more vulnerable, for example young children, older people or someone with a breathing condition, if you choose to tell us.
Information about health is special category data. We only ask about vulnerability so we can prioritise and plan the work safely, we only record it if you choose to share it, and we use it for that purpose alone. You can ask us to remove it at any time.
When you browse the website, basic technical information such as your IP address, browser type and pages visited may be processed by our hosting provider to run and secure the site. If you agree to analytics cookies, we also collect information about how the site is used (see below).
How do we use your information?
- to respond to your enquiry and call you back;
- to arrange a visit, prepare a written quote and carry out the work;
- to prepare written notes and photos for you, or for a landlord, letting agent or housing provider where you have asked us to or where they have instructed the work;
- to keep records of the work and of any correspondence;
- to deal with questions or complaints after a job;
- to understand how the website is used and improve it, where you have consented to analytics;
- to meet legal, tax and accounting obligations.
We do not sell your information, and we do not use it for unrelated marketing.
What is our lawful basis?
- Contract: where we need your information to respond to a request for a quote or to carry out work you have asked for.
- Legitimate interests: to keep sensible business records, to share findings with the landlord, agent or housing provider who instructed the work, to protect the website and to deal with follow-up questions, where this does not override your rights.
- Legal obligation: where we must keep records for tax or other legal reasons.
- Consent: for analytics cookies and for any health information you choose to share. You can withdraw consent at any time.
Who do we share it with?
If a landlord, letting agent or housing provider instructed the work, we share our findings, photos and details of the work with them. If you are a tenant who contacted us directly, we only share information with your landlord or agent if you ask us to.
Electrical work, such as wiring extractor fans or positive input ventilation units, is carried out by qualified electricians. We share the details they need to do that work, such as your name, phone number and the property address.
We also use service providers who process data on our behalf, such as our website hosting provider, email provider and, where you consent, an analytics provider. They may only use your information to provide their service to us. Some providers may store data outside the UK; where they do, we rely on appropriate safeguards recognised under UK law.
We may disclose information where the law requires it, or to protect our legal rights.
How long do we keep it?
If you contact us but do not go ahead with any work, we keep your enquiry details for up to 12 months and then delete them. If we carry out work, we keep records of the job, readings, photos, quotes and correspondence for up to 6 years after it is completed, to deal with any questions about the work and to meet accounting requirements.
Cookies and analytics
The website uses cookies that are strictly necessary for it to work. We only use analytics cookies, which help us see which pages are visited and how people find the site, if you agree to them through the cookie banner. You can change your choice at any time by clearing cookies in your browser and revisiting the site.
What are your rights?
Under UK GDPR you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, where we no longer have a reason to keep it;
- ask us to restrict or stop using your information in some circumstances;
- object to processing based on legitimate interests;
- withdraw consent at any time, where we rely on consent;
- ask for your information in a portable format, where this applies.
To use any of these rights, email [email protected]. We will respond within one month.
How do we protect your information?
We take reasonable steps to keep your information secure, including limiting access to people who need it and using reputable providers for hosting and email.
How can you complain?
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.